ACR Teleseminar on ODR - Sept. 11 at 3pm EDT

Please join us on September 11th at 3pm Eastern time for a free teleseminar presented by the Commercial Section of ACR, entitled "Virtual Ratings, Claims and Disputes: How They Impact Business and the Role for Mediators."  To join, just use Dial-In Number: 712-432-1212 and enter Meeting ID: 435-551-036#

Youstice launches the first global web application that provides access to multilingual ODR services for consumers and retailers

The recently launched Youstice ODR platform offers complaint resolution tools for customers to use to communicate directly with retailers and when necessary, in a couple of clicks, to access online dispute resolvers for quick settlement.  Youstice provides retailers with an integrated web plug-in for their sites that consumers can use via any device, thus promoting trust and fairness between companies and customers in cross border e-commerce.  A surge in demand for such services seems likely as consumers find greater access to redr

Colin Rule's Wired piece on ODR

A wonderful summary in Wired Magazine's Innovation Insight blog by Colin of the need for ODR. Also a link to the presentations made at the 2014 ODR Forum just concluded.

Congratulations to Mohamed Abdel Wahab

Our congratulations to Dr. Mohamed S. Abdel Wahab, an NCTDR Fellow, who has been elected and appointed as a member of the Court of Arbitration of the London Court of International Arbitration. Members of the LCIA Court are a select group of world class leading practitioners of international arbitration. Dr. Wahab is a Founding Partner and Head of the International Arbitration Group of Zulficar & Partners, Professor of Private International Law and Dispute Resolution in the Faculty of Law at Cairo University and Vice Chairman of the Chartered Institute of Arbitrators (Cairo Branch).

Register for the 2014 International ODR Forum

Our most ambitious ODR conference will take place in San Francisco/Silicon Valley June 25-27, 2014. Registration and other information is available at Hope to see you there.


ODR platform by Modria to be integrated into handling of no-fault cases by American Arbitration Association

An ODR platform by Modria will be used to facilitate the handling of no-fault cases in New York by the American Arbitration Association.  This decision highlights the momentum underway in integrating technology into mainstream methods of managing and resolving conflicts.  While still ahead of the curve, with the growth of legislation (ie: in Europe) and policy development (ie: in the UN), and ODR innovations abounding, a greater portion of the business sector has begun to see technology's potential for dispute management goes beyond customer service.  Th

ODR and creativity?


"The Haggler" on Angie's List dispute resolution practice

Sunday's New York Times usually has a column by David Segal, aka "The Haggler." One concern over reputation sites, sites that build trust and add value by asking users to report on their experiences, is whether the user comments are honest or not. The success of the collaborative or sharing economy depends on whether recommendations one finds on TripAdvisor, AirBnB and similar sites can be trusted. This is an ongoing challenge but The Haggler this week is concerned with a different wrinkle.

Research findings on diversity and international arbitration

New research on diversity and international arbitration reveals some greater inclusion as well as significant areas where more progress can be welcomed.  Professor Benjamin Davis' (University of Toledo College of Law), findings, American Diversity in International Arbitration 2003-2013, concentrate on those he refers to as "American women, American minorities, American lawyers with disabilities, and American LGBTQ lawyers," and they offer insight into the demographic changes that international arbitration has been experiencing and what


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