Archives: December 2003
Wed Dec 31, 2003
Bill Gates and ODR
Bill Gates makes an interesting comment about the need for dealing with disputes in an interview in the current issue of Business 2.0. He writes:
"Well, there are a lot of problems with computing today, in how many things are still very manual or very isolated. You know, if you work with multiple PCs, phones, and PDAs, the way you set up even trivial things like getting the sports scores that you care about, or the messages that are important, or your address book to be consistent on every device -- that's a mess.
Inside a company, if you look at the structured IT systems and ERP-type data vs. the actual work processes, there's this whole different set of barriers. For example, when you send somebody a purchase order, an invoice gets generated, and then, of course, the computer decides it's OK and we'll pay and all that. What if you, the customer, opt to dispute the thing? Well, that's completely not in the computer's process model, and that means you have to have a person review it. There's a huge impedance mismatch between the unstructured world of the fax, the phone call, e-mail, and dealings between people, and the structured world of these back-end IT systems. We have to fix that."
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Wed Dec 24, 2003
ODR and ecommerce
Even with online Christmas shopping rising 29.1 percent this quarter to $17.8 billion, it still accounts for less than two percent of retail sales annually. One wonders what will happen when it reaches ten or twenty percent. The need for some kind of dispute resolution is apparent in the Boston Globe story
here.
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Mon Dec 22, 2003
GBDe and Consumers International eADR Guidelines
Joint Statement
Consumers International and the Global Business Dialogue on Electronic Commerce
On Alternative Dispute Resolution Guidelines
November, 2003
"We are pleased to announce an agreement between our two organizations on the Alternative Dispute Resolution guidelines (or 'rules of the road' regarding Alternative Dispute Resolution), that should be followed by merchants who want to sell in the global electronic marketplace. As stated in the document, global electronic commerce will only grow and flourish "if consumers feel confident that their interests are sufficiently protected in the case of disputes."
The ADR agreement can be viewed on the GBDe site (www.gbde.org) under the results of the NYC plenary meeting (pp 54-61).
More...
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Thu Dec 18, 2003
On-line ADR helps close cases quickly
On-line ADR helps close cases quickly
Electronic Courthouse offers quick, cheaper service than traditional litigation
From today's Toronto Globe & Mail
click here to view
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Thu Dec 11, 2003
Are some domain name disputes are best left to the courts?
Nominet, the registry for all domain names ending .uk, offers a fast, cost-efficient dispute resolution service. But some disputes are better left to the courts, said a Nominet expert in refusing to decide a very complex case.
http://www.out-law.com/php/page.php?page_id=somedomainnamedis1070988230&area=news
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Sat Dec 06, 2003
Online seminar coming to close
Lawyers, mediator, arbitrators, facilitators and others from around the world joined in a week long seminar CyberCourts and Online Dispute Resolution that will come to a close on Tuesday, December 9, 2003. The seminar featured Ethan Katsh and John Helie as guest speakers and Melisssa Tyler, Colin Rule and others affilliated with ODR.info as panelists. Take a quick look at the seminar proceedings and/or register your interest in participating in similar programs in the future.
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Fri Dec 05, 2003
2004 UN ODR Forum to be held in Melbourne
The Third Annual Forum on Online Dispute Resolution will be held in
Melbourne, Australia 5-6 July 2004. It will be hosted by the International Conflict Resolution Centre at the University of Melbourne in collaboration with the United Nations Economic and Social Commission for Asia and the Pacific.
This is the third ODR Forum sponsored by a UN agency. The first two were held in Geneva in June 2002 and June 2003 and were sponsored by the UN Economic Commission for Europe (UNECE). The papers presented at the June 2003 meeting will soon be made available on a CD.
Participation in the Forum is free but is limited to 150 participants worldwide. Further details are available at http://www.odr.info/unforum2004/odrforum2004.pdf or http://www.odr.info/unforum2004/odrforum2004.doc Our thanks to Melissa Conley Tyler for organizing the Forum. Any questions for Melissa can be sent to m.conleytyler@unimelb.edu.au
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Thu Dec 04, 2003
Announcement London Symposium "Putting ODR into Practice"
The Institute of Computer & Communications Law, University of London and the Chartered Institute of Arbitrators are organising a joint symposium on Online Dispute Resolution in London during September 2003 (day to be fixed).
The aim of the Symposium is to focus on the practical issues of implementing ODR schemes and awareness raising of the benefits of online technology for all forms of dispute resolution. The intention is to bring together providers of ODR technology and different user groups, from the London and international arbitration community, legal practitioners, government officials and consumer representatives. The Symposium will essentially be split into two parts (either morning or afternoon or on two separate days) focusing on commercial arbitration in the first part and on e-commerce and consumer disputes in the second part.
The symposium will take the format of five or six panel discussions. We will invite speakers to take part in the speakers panels but we also welcome any expressions of interest at this stage. So if you have any experience of ODR and would be able and willing to speak about your expertise in London in September, please let us know.
The contact is Julia Hörnle, j.hornle@qmul.ac.uk
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Mon Dec 01, 2003
IRS TURNS TO ONLINE DISPUTE RESOLUTION
IRS TURNS TO ONLINE DISPUTE RESOLUTION
The Internal Revenue Service plans to establish an online
dispute resolution system. The system will allow tax
professionals to access tax records and seek to resolve
outstanding issues.
http://www.nytimes.com/2003/12/01/business/01taxx.html
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