Reenginering Dispute Resolution

Reenginering Dispute Resolution
Contributor: Arthur Ahalt

SUMMARY: Can online dispute resolution (ODR) successfully re-engineer alternative dispute resolution (ADR)? Recently, an investment advisor was informing clients that the opportunity the recent recession provided was advances in technology. The theory expressed was that companies who had to lay off people because of the economic downturn would not rehire the people they laid off because of the downturn. Instead they would invest in technology to reduce the number of people that it took to deliver goods and services. Terminating jobs is extremely stressful whether for good reasons or bad. It is even more stressful for the professional. The investment advisor theorized that companies would be asking themselves - how can we change our business model so that we no longer need these extra layers of employees?
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