resources

listserv

library

courses

links

working papers

links (historical survey of odr links up through 2000)

Online Arbitration Speeds Settlements (with quotes from ClicknSettle.com and SquareTrade.com, as well as Maneesha Mithal from the FTC and Beth Hensler.)

Online Alternative Dispute Resolution: An Issues Primer, from the University of Washington School of Law
http://www.law.washington.edu/lct/publications.html

Federal Trade Commission Bureau of Consumer Protection - Report on Consumer Protection in the Global Electronic Marketplace: Looking Ahead (September 2000)
http://www.ftc.gov/bcp/icpw/lookingahead/lookingahead.htm

Federal Trade Commission and the Federal Trade Commission - Joint Workshop on Alternative Dispute Resolution for Online Consumer Transactions, June 6-7, 2000 (November 2000)
http://www.ftc.gov/bcp/altdisresolution/index.htm

Federal Trade Commission - Announcement of Public Roundtable on Dispute Resolution for Online Business-to-Consumer Contracts to be held Tuesday, February 6, 2001
http://www.ftc.gov/bcp/altdisresolution/roundtable/index.htm

TransAtlantic Consumer Dialogue Recommendations on Alternative Dispute Resolution (February 2000)
http://www.tacd.org/ecommercef.html#adr

Hague Conference on Private International Law, Preliminary Draft Convention on Jurisdiction and Foreign Judgments in Civil and Commercial Matters
http://www.hcch.net/e/workprog/jdgm.html

Report from September 1999 Geneva Roundtable on Electronic Commerce and Private International Law (April 2000)
http://www.hcch.net/e/workprog/e-comm.html

Hague Conference on Private International Law, December 11-12, 2000 Conference: Building Trust in the Online Environment: Business to Consumer Dispute Resolution
http://www.hcch.net/e/index.html

OECD’s Electronic Commerce Web Page
http://www.oecd.org/subject/e_commerce/

OECD’s Guidelines for Consumer Protection in the Context of Electronic Commerce

http://www.oecd.org/dsti/sti/it/

http://www.oecd.org/bookshop/communications (free pdf book)

Conference on Building Trust in the Online Environment: Business-to-Consumer Dispute Resolution — Jointly organized by the OECD, the Hague Conference on Private International Law (HCPIL), and the International Chamber of Commerce (ICC)

ICC’s Out-of-Court Settlement of Disputes Concerning E-Commerce Consumer Transactions: An Inventory of Current Approaches (September 2000)
http://www.oecd.org/dsti/sti/it/secur/act/online_trust/ICCInventory.doc

European Commission Recommendation on the Principles Applicable to the Bodies Responsible for the Out-of-Court Settlement of Consumer Disputes (98/257/CE)

European Commission Report — Out-of-Court Dispute Settlement Systems for E-Commerce: The Report from the Workshop held in Brussels on 21 March 2000
http://dsa-isis.jrc.it/ADR/WS-2103-report.pdf

Global Business Dialogue on Electronic Commerce (GBDe) Recommendations on Alternative

Dispute Resolution (September 2000)
http://www.gbde.org/adr2000.html

Global Business Dialogue for Electronic Commerce (GBDe) Alternative Dispute Resolution Paper (September 2000)
http://www.gbde.org/library/adr.doc

Global Business Dialogue for Electronic Commerce (GBDe) Trustmark Paper (September 2000)
http://www.gbde.org/library/trustmark.doc

Consumers International: Disputes in Cyberspace Report (December 2000)

Asia Pacific Economic Cooperation (APEC) E-Commerce Steering Group: Report and Proposals for Action Following the APEC Workshop on Consumer Protection held in Bangkok on 20 July 2000
http://www.ecommerce.gov/apec/meeting/072000/bangkokfollowup.html

Web Seals: A Review of Online Privacy Programs — report produced by the Data Protection Commissioners of Ontario, Canada, and Australia (September 2000)
http://www.ipc.on.ca/english/pubpres/sum_pap/papers/seals.htm

BBBOnline Code of Online Business Practices (October 2000)
http://www.bbbonline.org/code/code.asp

BBBOnline/Council of Better Business Bureaus White Paper, Protecting Consumers in Cross-Border Transactions: A Comprehensive Model for Alternative Dispute Resolution
http://www.bbbonline.org/about/press/whitePaper.doc

The Australian National Alternative Dispute Resolution Advisory Council (NADRAC)
http://www.law.gov.au/aghome/advisory/nadrac/aboutus.htm

Canada Working Group on Electronic Commerce and Consumers, "Principles of ConsumerProtection for Electronic Commerce, a Canadian Framework"
http://strategis.ic.ge.ca/SSG/ca01182e.html

Electronic Commerce and Consumer Protection Group’s Guidelines for Merchant-to-Consumer Transactions (June 2000)
http://www.ecommercegroup.org/guidelines.htm

Federal Bureau of Investigation (FBI) Internet Fraud Complaint Center
https://www.ifccfbi.gov/default.asp

Consumers International Report, Disputes in Cyberspace
http://www.consumersinternational.org/campaigns/electronic/adr_web.pdf

http://www.cpradr.org/ecommerce.htm: Announcement of CPR’s four new e-commerce focused tools: The CPR Global E-Commerce Commitment, The CPR B2B E-Commerce ADR Commitment, The CPR Model ADR Provision for B2B E-Contracts, and the CPR Model ADR Provision for B2B Platforms and Exchanges

http://www.ftc.gov/bcp/altdisresolution/comments/index.htm The FTC/Department of Commerce’s Public Comments from their Online ADR Conference, June 2000

Auctionwatch.com: "Neutral Third Party: Online Mediation Services Help Resolve Disputes When Auction Deals Go Bad" 4/14/2000

SmallOffice.com: "Resolving a Business Dispute" 4/8/2000

American News Service: "Online Mediation Offered for Resolving E-Commerce Disputes" 3/23/2000

Auctionwatch.com:"New Online Mediation Service" 3/11/2000

Inter@active Week: Serving Cyberjustice

http://www.zdnet.com/intweek/stories/news/0,4164,2449912,00.html

USA Today: http://www.usatoday.com/life/cyber/tech/cti200.htm

San Francisco Chronicle

San Francisco Chronicle Internet Mediators Can Speed Payment of Insurance Claims June 12, 2000

New York Law Journal More on No-Fault July 11, 2000

Internet Week: http://www.internetwk.com/ebizapps/ebiz081400-2.htm

National Public Radio: http://www.squaretrade.com/aboutus/nationalpublicradio.jsp

AuctionWatch

Cable News Network (CNN) Digital Jam

Claims Magazine Let's Make a Deal July, 2000

E-Treasurer Settling Lawsuits Online May/June 2000

LAW.COM - New York Can Disputes Be Resolved in Cyberspace? May 8, 2000

Daily News Online Case Closed April 30, 2000

American Bar Association Point-Click -- Settle Quick! April 18, 2000

Technology Decisions Let's Make a Deal March, 2000

New York Law Journal Gen X Partners Will Change Their Firms January 31, 2000

The Internet Newsletter Net News: Dispute Resolution November 6, 1999

Trial Magazine "Web-footed" lawyers dip, not plunge into the Internet December 1999

CNBC Out with the judge, in with the Net October 11, 1999

New York Post - Business The Alley Cats to watch in 2000 January 3, 2000

Flash Commerce Electronic Dispute Resolution Company February 22, 2000

Business Week NEXT, ONLINE BID OVER JAIL TIME? July 19, 1999

VC Internet Watch NAM Closes on $8,850,000 Equity Financing Package February 23, 2000

E-Commerce Law Weekly clickNsettle.com resolves civil disputes online... October 20, 1999

Newsday E-BIZ Settling Disputes Without Big Fees October 26, 1999

The Times UK Net service breaks new ground December 14, 1999

Law Technology News ClickNsettle Offers Online Resolutions August 1999

atnewyork.com ClickNsettle.com Raises $8.8 Million for Expansion February 18, 2000

Insurance Advocate NAM Corporation Announces New Subsidiary... October 30, 1999

ADR Report The growth of online ADR is the "natural evolution" of e-commerce... July 7, 1999

LAW.COM - Massachusetts No Time Like Online January 27, 2000

Chicago Tribune New York based ClickNsettle launched its site just this month. July 20, 1999

London Evening Standard Online Holding court on-screen October 20, 1999

CBS MarketWatch Buzz about NAM Corps ClickNsettle.com Litigation cyber-style July 22, 1999

Forbes News Wire Forget the gavel and click on the mouse July 2, 1999

PC Magazine Cyber-Settling Insurance Claims April 7, 2000

BUSINESSWEEK E.BIZ: COMPANY CLOSEUP MARCH 14, 2000 Cybersettle: Staking a Claim to the Online Mediation Market

CIO: E-Legal Activities March 15, 2000

Technology Decisions January 2000 Applying Technology to Insurance

Industry Standard Solving the Small Claims Nightmare May 19, 1999

Red Herring December 1, 1999 Catch of the Day

Connecticut Law Tribune Cyber$ettle - An Electronic Messiah Whose Time May Not Yet Have Come, June 7, 1999

Insurance Networking: Internet Dispute Resolution May Take the Sting Out of Simple Claim Settlements, May 1999

Wall Street Journal For Dueling Lawyers, Internet Is Referee, May 12, 1999

Claims Online Settlement System Aims to Replace Posturing, February 1999

The Wall Street Journal Online Referee Plans Database of Claims Resolved on Web Site November 8, 1999

National Post CyberSettle.com takes the courtroom song and dance out of property claims

San Jose Mercury News Lawyers Guilty of E-Ignorance December 5, 1999

CBS Market Watch Legal settlements in cyberspace

The Legal Intelligencer Settling Small Cases in Cyberspace Internet Negotiations Eliminate Egos and Accusations

New York Law Journal Settling Disputes Online April 19, 1999

USA Weekend Tech Talk Aug. 27 thru 29^th, 1999

Canadian Insurance Canadian Insurance November 1999

The Canadian Underwriter - December 1999 Canadian Underwriter December 1999

Cybersettle.com Online in Canada
The Canadian Underwriter - January 2000 Canadian Underwriter January 2000

"Virtual Settlement" Online

Multimédium - Montréal - 13 Septembre, 2000

Match âprement disputé entre un joueur de hockey et un membre de sa famille

The Times of London - September 12, 2000

Hits on legal websites still increasing

The National Post - Toronto - September 6, 2000

How to avoid "I'll see you in court": E-legal activities

The Globe and Mail - Toronto - August 24, 2000

WIPO wipes out domain name rights

Newsbytes - August 18, 2000 (subscription required)

Cybersquatting Gets Personal For Canadian Justice Minister

Libération - 17 août, 2000

Il faut prouver la mauvaise foi manifeste

Libération - 17 août, 2000

1010 litiges en huit mois

Newsbytes - August 15, 2000 (subscription required)

Cybersquatting Rules Delayed - WIPO

The Wall Street Journal - Interactive Edition - August 14, 2000 (subscription required)

The Next Threat To Dot-Coms

TECHWEB - InternetWeek - August 14, 2000

Online services help e-businesses mediate customer complaints

Settling in cyberspace - August 9, 2000

Alternative Dispute Resolution goes virtual

Computer Dealer News - July 28, 2000

eResolution is the affordable problem solver

WIRED NEWS - July 27th, 2000

ICANN't Believe That Domain Name

Ottawa Citizen - July 10, 2000

Legal firm offers virtual services - High-tech solution to high-tech legal issues

CNET News - July 7, 2000

Groups cite bias in domain name arbitration

The Globe and Mail - Toronto - July 6, 2000

Research firm loses domain fight over porn site's similar name - Ruling under new dispute resolution system indicates content not key

The Montreal Gazette - Montréal - June 23, 2000

Virtual court in session - Montreal-based eResolution resolves business disputes online

L'ACTUALITÉ - Montréal - Juillet 2000

Justice.com - Une entreprise montréalaise offre la médiation par Internet.

Lawyers Weekly - June 16, 2000

CANADIAN FIRM AT WORKSHOP ON CYBERCONFLICT

The Globe and Mail - Toronto - June 15, 2000

Toronto entrepreneur beats Loblaw in domain name battle

The Globe and Mail - Toronto - June 3, 2000

Royal Bank moves to recapture Web addresses

La Presse - Montréal - 2 juin 2000

La Royale gagne en arbitrage

Affaires Plus - Montréal - 01 juin 2000

Querelle de village

Les Affaires - Montréal - 13 mai 2000

eResolution veut devenir une cour des petites créances

La Presse - Montréal - 11 mai 2000

Fido flaire la piste de l'Internet sans fil

Les Echos - 5 mai 2000

DROIT DE L'INTERNET - Noms de domaine : faut-il choisir l'arbitrage en ligne ou la procédure judiciaire ?

The Montreal Gazette - Montreal - May 4, 2000

Get lost, cybersquatter: Netgraphe

The National - The Canadian Bar Association - Toronto - May 2000
E-Justice - Online Arbitration, Web-based mediation and electronic courts in Canada and the U.S. herald a real trend towards using the Internet as the primary vehicle to resolve disputes.

The Economic Times of India - April 22, 2000
Whose name is it anyway? ICAAN's Uniform Domain Name Dispute Resolution Policy has proved to be a big success. Lubna Kably walks you through the procedure for settlement of domain name disputes.

Les Echos - 12 avril 2000
PROPRIÉTÉ INDUSTRIELLE - La procédure extrajudiciaire, nouvelle arme contre les dépôts frauduleux de noms de domaine.

The Wall Street Journal - Interactive Edition - March 21, 2000 (subscription required)
Cybercourts Emerge as Way To Resolve Internet Disputes

Law Times - March 13, 2000
Canadian company settles cyber disputes - eResolution is third firm in the world accredited to resolve domain-name problems

La Presse - Montréal - 8 mars 2000
Le cybersquattage

Flash Commerce - March 5, 2000
77 Law Firms Targeted by a Domain Name Squatter

ZDnet Asia - March 3, 2000
eResolution online arbitration system targets cybersquatters

Direction Informatique - Montréal - 03 mars 2000
Arbitrage de conflits d'adresses Web via l'Internet

La Presse - Montréal - 16 février 2000
Alerte aux "cybercriminels"

Le Soleil - Québec - 21 janvier 2000
Cybertribunal

La Presse - Montréal - 19 janvier 2000
Internet, facteur d'évolution du droit

La Presse - Montréal - 12 janvier 2000
Un premier tribunal électronique à 100

BRANCHEZ-VOUS! - 12 janvier 2000
eResolution règle en ligne - Depuis le 1er janvier 2000, il est possible de régler les litiges concernant les noms de domaines directement en ligne, avec eResolution, un projet montréalais.

Multimédiun - Montréal - 4 janvier 2000
Des Montréalais aideront à freiner le cybersquattage mondial

Alan Weiner's excellent new paper on ODR is available:
html - MSword - adobe acrobat/pdf

TransAtlantic Consumer Dialogue Recommendations on Alternative Dispute Resolution (February 2000) (located at http://www.tacd.org/ecommercef.html#adr)

Global Business Dialogue on Electronic Commerce Recommendations on Alternative Dispute Resolution (September 2000) (located at http://www.gbde.org/adr2000.html)

Hague Conference on Private International Law, Preliminary Draft Convention on Jurisdiction and Foreign Judgments in Civil and Commercial Matters (located at http://www.hcch.net/e/workprog/jdgm.html) This document is of particular interest for those following the discussion on Article 7 in the Convention regarding e-commerce and jurisdiction.

Papers and recommendations related to BtoC ADR systems

• European Commission Recommendation 98/257/EC on the principles applicable to the bodies responsible for out-of-court settlement of consumer disputes

• European Commission Report: "Out-of-Court Dispute Settlement Systems for E-Commerce: The Report from the Workshop held in Brussels on 21 March 2000"

• Summary of June 2000 Public Workshop hosted by the U.S. Department of Commerce and the U.S. Federal Trade Commission, "Alternative Dispute Resolution for Consumer Transactions in a Borderless Online Marketplace", November 2000

• Global Business Dialogue for Electronic Commerce (GBDe) Alternative Dispute Resolution Paper, September 2000

• Consumers International: Disputes in Cyberspace Report, December 2000 (Executive Summary)

• Asia Pacific Economic Cooperation (APEC) E-Commerce Steering Group: Report and proposals for action following the APEC workshop on consumer protection held in Bangkok on 20 July 2000

Reports and documents related to ADR and trustmark/seal programmes

• Inventory of ADR mechanisms produced by the ICC in "Out-of-court settlement of disputes concerning e-commerce consumer transactions: An inventory of current approaches, September 2000"

• Global Business Dialogue for Electronic Commerce (GBDe) Trustmark Paper, September 2000

• Report on "Web Seals: A Review of Online Privacy Programs" produced by the Data Protection Commissioners of Ontario, Canada, and Australia in September 2000

• BBBOnline Code of Online Business Practices, released 24 October 2000

• Electronic Commerce and Consumer Protection Group’s Guidelines for Merchant-to-Consumer Transactions, released 6 June 2000

• Report from September 1999 Geneva Roundtable on Electronic Commerce and Private International Law, April 2000

• The Australian National Alternative Dispute Resolution Advisory Council (NADRAC)

Public comments and articles related to online ADR

• Elizabeth Longworth, slide presentation on "Design Issues in Online Dispute Resolution Systems", delivered at WIPO International Conference on Dispute Resolution, 6 November 2000, Geneva, Switzerland

• Esther van den Heuvel, "Online Dispute Resolution as a Solution to Cross-Border E-Disputes: An Introduction to ODR", August 2000

• Rufus Pilcher, "Trust and Reliance – Enforcement and Compliance: Enhancing Consumer Confidence in the Electronic Marketplace", May 2000

• Phillipe Fouchard, "Alternative Dispute Résolution et Arbitrage: L'évolution des modes de règlement des litiges du commerce international"

OECD Presentations, December 2000
These documents were prepared by the listed authors in advance of the June, 2000 FTC/Department of Commerce meeting on Online Dispute Resolution. All of these links go to the OECD's servers.

Taking stock – overview of recent discussions about online ADR
James Dorskind, Acting General Counsel, US Department of Commerce (Presentation in PDF format)
Yuko Yasunaga, Deputy Director, Commerce Policy Division, Japan Ministry of International Trade and Industry (Presentation in PDF format) (Powerpoint presentation)
Constanze Picking, Senior Manager Trade and E-Business, Daimler Chrysler AG (Powerpoint presentation)
Louise Sylvan, President, Consumers International (Powerpoint presentation)

Illustrating possible B2C complaints in the online environment
Michelle Childs, Head of Policy, Consumers Association, United Kingdom (Powerpoint presentation)
Stephen Lau, Privacy Commissioner for Personal Data, Office of the Privacy Commissioner for Personal Data Hong Kong, China (Powerpoint presentation)
Marcie Girouard, Assistant Deputy Commissioner, Industry Canada (Powerpoint presentation)
Maneesha Mithal, Attorney, Bureau of Consumer Protection, U.S. Federal Trade Commission (Powerpoint presentation)

Dispute resolution at the earliest stage – internal complaints handling and customer refunds
Charles Underhill, Acting Chief Operating Officer, Better Business Bureau (Presentation in PDF format)
Alastair Tempest, Director General, Federation of European Direct Marketing Associations (Powerpoint presentation)
Helen Bridges, American Express Services Europe

Online alternative dispute resolution mechanisms
Fully automated online resolution mechanisms (e.g. outcome generated by computer)
Richard Belczynski, Vice President, International and Commercial Division, ClickNSettle (Powerpoint presentation)

Flexible resolution mechanisms (e.g. conciliation/mediation)
Colin Rule, Chief Executive Office, Online Resolution, Inc. (Powerpoint presentation)
Cara Cherry Lisco, Director, SquareTrade Online Dispute Resolution Network (Powerpoint presentation)

Formal resolution mechanisms (e.g. arbitration)
Erik Wilbers, Senior Counsellor, WIPO Mediation and Arbitration Center (Powerpoint presentation)
Fabien Gélinas, Vice President and General Counsel, e-Resolution (Powerpoint presentation)

ADR mechanisms under development
Duncan MacDonald, American Institute for Contemporary German Studies (Presentation in PDF format)
Vincent Tilman, Researcher, Centre de Recherches Informatique et Droit (Powerpoint presentation)
Christopher Kuner, Of Counsel, Morrison & Foerster, LLC
(Presenting on: International Chamber of Commerce)  (Presentation in PDF format)

Challenges to online dispute resolution
Nora Femenia, Professor, and Vice President, OnlineDisputes.org (Presentation in PDF format )
Christopher Drahozal, Professor, University of Kansas School of Law (Presentation in PDF format)

Technological issues related to online ADR
Joseph Alhadeff, Vice President for Global Public Policy, Oracle (Powerpoint presentation)
Chris Lynn, Legal Associate, Microsoft Europe, Middle East and Africa (Powerpoint presentation)

The roles of stakeholders
Naoshi Shima, Vice President, Business Development, NEC (Powerpoint presentation)
Malcolm Crompton, Data Protection Commissioner, Australia (Powerpoint presentation)
Martin Bond, Assistant Director, Department of Trade and Industry, United Kingdom (Presentation in PDF format )

Educating business, consumers and government about online ADR

Francis Aldhouse, Deputy Data Protection Commissioner, United Kingdom (Powerpoint presentation)

FTC Presentations, June 2000
These documents were prepared by the listed authors in advance of the June, 2000 FTC/Department of Commerce meeting on Online Dispute Resolution. All of these links go to the FTC's servers.

1. Anderson, Edward (National Arbitration Forum)

2. Abernethy, Steve (SquareTrade) [PDF 24K]

3. Baker, P. Jean (American Arbitration Association) [PDF 774K]

4. Baker, Ryan (WebMediate, Inc.) [PDF 35K]

5. Barsamian, Anthony (Cybersettle)

6. Benyekhlef, Prof. Karim (eResolution) [PDF 47K]

7. Bland, Jr., F. Paul (Trial Lawyers for Public Justice) [PDF 31K]

8. Blumenthal, Richard (Connecticut Attorney General) [PDF 11K]

9. Brannan, Rebecca [PDF 38K]

10. Brown, Ronna D. (BBB) [PDF 25K]

11. Budnitz, Mark E. (Georgia State University)

12. Cherry, Cara (SquareTrade) [PDF 24K]

13. Cohen, Alan (BBB) [PDF 90K]

14. Cole, Steven J. (BBB) [PDF 90K]

15. Consumer Federation of America

16. Díaz, Luis Miguel Dr. (Mexicano-CRC)

17. Downey, William J. (Web Dispute Resolutions)

18. Ellis, Nancy (WEBdispute.com)

19. Fares,   David A. (USCIB) [PDF 49K]

20. Foskett, James R. (I.A.P.N.)

21. Gray, Peter (ICO)

22. Katsh, Ethan (Center for Information Technology and Dispute Resolution, University of Massachusetts)

23. Keeney, Regina M. (Dell) [PDF 18K]

24. Koop, Dwight (Bedouin, Inc.) [PDF 61K]

25. Long, H. Clyde (iCourthouse) [PDF 10K]

26. Mediation Arbitration Resolution Services (MARS)

27. Michelotti, Carla R. (Leo Burnett Worldwide, Inc.)

28. Mogilnicki, Eric J. (Wilmer, Cutler & Pickering)

    1. Comment 1

    2. Comment 2

    3. Comment 3

    4. Comment 4

    5. Comment 5

29. National Consumers League

30. Pomerance, Brenda

31. Ryan, Thomas J. (American Express) [PDF 10K]

32. Rule, Colin (MIRC Online Mediators)

33. Schrader, Russell W. (VISA USA)

34. Sellers, Sandra A. (Technology Mediation Services, LLC)

35. Skehan, Paul (Eurochambres) Background , Brochure [PDF 237K]

36. Thiessen, Ernest M., PEng, PhD, President (OneAccord)

37. Underhill, Charles I. (BBB) [PDF 90K]

38. Vail, John (ATLA) [PDF 36K]

39. Ware, Stephen J. (Samford University)

40. Weinberg, Wendy J. (NACAA)

Post Workshop Public Comments

These documents were submissions made after the date of the conference. Links go to the FTC servers.

1. Gray, Peter

2. Electronic Commerce and Consumer Protection Group ("E-Commerce Group")(Note: This comment is located outside the www.ftc.gov site and the Federal Trade Commission is not responsible for its' content, which can change anytime without prior knowledge.)

3. European Commisson [PDF 814K]

4. BBBOnline [PDF 60K]

5. Drahozal, Christopher R. (University of Kansas)

6. Yasunaga, Yuko (Ministry of International Trade and Industry, Japan (MITI))

7. Foskett, James (International Association of Professional Negotiators)

8. Ellis, Nancy (WEBdispute.com)

9. Claybrook, Joan (Public Citizen)

10. National Consumers League, Electronic Privacy Information Center, Consumer Federation of America [PDF 575K]

11. Keller and Heckman, LLP [PDF 1.1MB]

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