Third Annual Forum on Online Dispute Resolution

Melbourne, Australia, 5-6 July 2004

 

hosted by the International Conflict Resolution Centre, University of Melbourne

in collaboration with the United Nations Economic and Social Commission for Asia and the Pacific (UNESCAP)

 

 

Day 1:  Monday 5 July 2004

 

Introduction:                                                                                                  9.00-9.30

 

Welcome to Delegates

 

Margaret Gardiner, Elder, Wurundjeri people

 

Professor Michael Crommelin, Dean and Zelman Cowen
Professor of Law, Faculty of Law, University of Melbourne

 

Mr Kim Hak-Su, Executive Secretary, United Nations Economic and Social Commission for Asia and the Pacific (UNESCAP) (to be delivered by Mr Daewon Choi, Special Assistant to the Executive Secretary and Secretary of the Commission)

 

Experience of ODR:                                                                                    9.30-10.45

 

History of Online Dispute Resolution

Professor Ethan Katsh, Chair, United Nations Expert Working Group on ODR and Director, Center for Information Technology and Dispute Resolution, University of Massachusetts, USA

 

State of ODR 2004

Melissa Conley Tyler, Program Manager, International Conflict Resolution Centre, University of Melbourne, Australia

 

Morning Tea                                                                                                 10.45-11.15

 

Issues in ODR:                                                                                             11.15-13.00

 

ODR and the Digital Divide

Mohamed Wahab, Faculty of Law, University of Cairo, Egypt

 

Language, Culture and ODR

Sharanya Rao, Singapore, Associate Director of Programs, Envision EMI Inc

 

Technical Aspects of ODR

Ernest Thiessen, Founder and President, SmartSettle, Canada

 

Lunch                                                                                                            13.00-14.00

 

Concurrent Session 1:                                                                                14.00-15.30

 

Country Experiences – Asia Pacific Perspectives

 

Dr Li Hu, CIETAC Domain Name Dispute Resolution Centre, China

       “Online Arbitration in China”

Prathamesh Popat, Online Court of Arbitration, Indian Merchants' Chamber, India
       “ODR in India – The Road Ahead”

Claro Parlade, Cyberspace Policy Center for Asia-Pacific, Philippines

       “Designing on ODR System for a Developing Country”

 

Issues in ODR – The Impact of Technology

 

Dr Andrew Stranieri, Justys Pty Ltd, Australia

       “Cyber Technologies”

Dr Andrea Chester, RMIT University, Australia

       “The Real Me Online: Playing with Identity on the Internet”

Jaime Tan, International Conflict Resolution Centre, University of Melbourne

       “Negotiating Online”

 

Issues in ODR – Language, Culture and Equity

 

Professor Tania Sourdin, Faculty of Law, La Trobe University, Australia

       “The Digital Divide – Access and Equity Issues”

Dr Francesca Primerano, Deakin University, Australia

       “Multicultural Australia and Information Technology”

Dr Siew Fang Law, International Conflict Resolution Centre, University of Melbourne

       “Language, Culture and ODR”

 

Case Studies

 

Martin Odams de Zylva, Founder, Word and Bond, USA

       “Word and Bond”

Graham Ross, Managing Director and Founder of The Claim Room, UK

       “The MediationRoom”

Ernest Thiessen, Founder and President, SmartSettle, Canada

“SmartSettle”

 

Afternoon Tea                                                                                              15.30-15.45

 

Concurrent Session 2:                                                                                15.45-17.15

 

Issues in ODR – Choosing ODR

 

Berend de Vries, Law Faculty, Tilburg University

“Barriers to Agreeing on an ODR Procedure”

Thomas John, Department of Parliamentary Services, Australian Federal Parliament

       “Evidentiary Problems in ODR”

Elisabeth Opie, Senior Legal Counsel, CSIRO

       “The Economics of ADR: is ODR the Next Efficiency?”

 

Case Studies

 

Sanjana Yajitha Hattotuwa, Info-Share, Sri Lanka

       “Info-Share: Technology for Conflict Transformation”

Nikola Balvin & Mark Wayland, International Conflict Resolution Centre, University of Melbourne, Australia

       “The Cultures of Peace News Network”

Professor John Zelzenikow, Victoria University, Australia

       “Family_Winner: An Intelligent Negotiation Support System”

 

Case Studies

 

Colin Rule, Director of Online Dispute Resolution, eBay, USA

“eBay”

Brian Hutchinson, Faculty of Law, National University of Ireland, Dublin, University College Dublin, Ireland

“ECODIR”

Steve Abernethy, President and CEO, SquareTrade

       “SquareTrade”

 

Close of Formal Sessions                                                                        

 

Social Event:                                                                                                17.15-18.30

 

Meet the Makers                                                                                   

 

Enjoy an informal opportunity to view ODR systems and meet their creators.

There will be wine and cheese and jazz music provided by the Julian Sheffer Trio. The following systems will be displayed:

 

disputeinfo

eBay

ECODIR

Info Share

The Mediation Room

NotGoodEnough.org

ODR Library (www.odr.info)

Scenario Builder

SmartSettle

Word and Bond

 

 

 

Day 2:  Tuesday 6 July 2004

 

Applications of ODR:                                                                                 9.00-11.00

 

ODR and e-Commerce

Colin Rule, Director of Online Dispute Resolution, eBay, USA

 

ODR and Courts

Justice Brian Tamberlin, Federal Court of Australia, Australia

 

ODR and Conflict Transformation

Sanjana Yajitha Hattotuwa, Founder, Info-Share, Sri Lanka

 

ODR and Business

Graham Ross, Managing Director and Founder of The Claim Room, UK

 

Morning Tea                                                                                               11.00-11.30

 

ODR Practice:                                                                                            11.30-13.00

 

e-Negotiation

Professor Gregory E. Kersten, School of Management, University of Ottawa, Canada

 

Online Mediation Practice

Susan Summers Raines, Co-Chair of the Online Dispute Resolution Section, Association for Conflict Management, Kennesaw State University, USA

 

Online Arbitration

Philip Argy, Partner, Mallesons Stephen Jaques and National Vice President, Australian Computer Society, Australia

 

Lunch                                                                                                           13.00-14.00

 

Concurrent Session 3:                                                                               14.00-15.30

 

ODR Practice – ODR Skills

 

David Syme, Commonwealth Attorney-General's National Alternative Dispute Resolution Advisory Committee (NADRAC), Australia

“Keeping Pace: On-line Technology and ADR Services

Melissa Conley Tyler and Jackie Bornstein, International Conflict Resolution Centre, University of Melbourne, Australia

       “Accreditation of ODR Practitioners”

Benjamin Davis, University of Toledo College of Law, USA

“International Competitions for Online Dispute Resolution (ICODR)”

 

Applications of ODR - Commercial Disputes

 

Associate Professor Richard Garnett and Simon Greenberg, Australian Centre for International Commercial Arbitration (ACICA), Australia

       “Online Arbitration of Commercial Disputes”

Dr Stephen Castell, Castell Consulting, United Kingdom

       “The Benefits of ODR in Complex Software Contract Disputes”

Alan Limbury, Strategic Resolution, Australia

       “Difficulties and Skills of ODR Mediation Practice”

 

Applications of ODR – Government, Consumers and ODR

 

Claire Noone and Neil Taylor, Consumer Affairs Victoria, Australia

“Incorporating Online Dispute Resolution Services”

David Leonard, Dispute Settlement Centre, Department of Justice Victoria

“disputeinfo”

Brian Hutchinson, ECODIR

“Consumer Disputes and e-Government”

 

Forum on ODR in Financial Services

 

Dr Fiona Stewart, CEO and founder of www.NotGoodEnough.org.

                            “Open All Hours – Building the Online Bridge between Financial Service Companies and their Customers”

Russell Yardley, Acumentum Pty Ltd, Australia

“A Bank's Customer Complaints and Disputes Resolution Project”

Discussant:  Mark Sneddon, Partner, Clayton Utz

Convenor: Elisabeth Wentworth, Financial and Banking Services Ombudsman

 

Afternoon Tea                                                                                             15.30-15.45

 

Recommendations and Closing:                                                              15.45-17.00

 

Summary by Rapporteurs

Nadja Alexander, Professor of Dispute Resolution, Director of ADR and Practice, Australian Centre for Peace and Conflict Studies, University of Queensland

Laurence Boulle, Professor of Law, Bond University

 

Closing Remarks

Convenor, Melissa Conley Tyler, Program Manager, International Conflict Resolution Centre, University of Melbourne

 

 

Major Sponsors

 

 

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Convenors

 

·         Melissa Conley Tyler, Program Manager, International Conflict Resolution Centre, University of Melbourne

·         Professor Ethan Katsh, Chair, United Nations Expert Working Group on ODR

·         Daewon Choi, Special Assistant to the Executive Secretary and Secretary, United Nations Economic and Social Commission for Asia and the Pacific (UNESCAP)

 

Site Committee

 

·         Nadja Alexander, Professor of Dispute Resolution, University of Queensland

·         Dale Bagshaw, Director, Conflict Management Research Group, University of South Australia

·         Professor Laurence Boulle, Bond University

·         Di Bretherton, International Conflict Resolution Centre, University of Melbourne

·         Keith Besgrove and Lindsay Barton, Department of Communications, Information Technology and the Arts

·         Peter Chen, Centre for Public Policy, University of Melbourne

·         Professor Eugene Clark and Dr Arthur Hoyle, University of Canberra

·         Chris d'Aquino, Prison Access Project, Legal Aid Queensland

·         Richard Garnett, Director, Australian Centre for International Commercial Arbitration

·         Carole Grace, President, Victorian Association for Dispute Resolution (VADR)

·         Margaret Halsmith, Halsmith Consulting and Western Australian Dispute Resolution Association (WADRA)

·         David Levin QC, President, Victorian Society for Computers and the Law (VSCL)

·         Dr Greg Lyons, Victorian Civil and Administrative Tribunal (VCAT)

·         Scott Pettersson, Chief Executive, LEADR

·         Matthew Ross, The Claim Room

·         Professor Tania Sourdin, La Trobe University

·         David Syme, Director, Commonwealth Attorney-General's National Alternative Dispute Resolution Advisory Committee (NADRAC)

·         David Teller, Deputy Director, Committee for Melbourne

·         Daryl Tishler and Marilyn Lambert, Department of Justice Victoria

·         Elisabeth Wentworth, Banking and Financial Services Ombudsman